Twenty Alabama nursing homes received the 2012-2013 Excellence in Action from My InnerView by National Research Corporation. This honor recognizes long term care and senior living organizations that achieve the highest levels of satisfaction excellence, as demonstrated by overall resident or employee satisfaction scores that fall within the top 10 percent of the My InnerView product database.
For 2012-2013, the Excellence in Action award is presented to My InnerView client facilities that:
- completed a customer (Resident & Family Experience) or workforce (Employee Engagement) satisfaction survey during calendar year 2012;
- received a minimum of 10 responses, with a minimum 30% response rate;
- scored in the top 10% of qualifying facilities on the question “What is your recommendation of this facility to others?” in terms of percentage of respondents rating the facility as “excellent” (customer satisfaction award);
- scored in the top 10% of qualifying facilities on the question “What is your recommendation of this facility as a place to work?” in terms of percentage of respondents rating the facility as “excellent” (workforce satisfaction award).
Alabama nursing homes receiving both the Customer Satisfaction and Workforce Satisfaction Awards:
- Lauderdale Christian Nursing Home, Killen
- Lynwood Healthcare & Rehab Center, Mobile
- Robertsdale Rehab & Health Care Center, Robertsdale
Alabama nursing homes receiving the Customer Satisfaction Award:
- Adams Health & Rehab, Alexander City
- Citronelle Convalescent Center, Citronelle
- Decatur Health & Rehab Center, Decatur
- Falkville Health Care Center, Falkville
- Florala Health & Rehab, Florala
- Haleyville Health & Rehab, Haleyville
- Montrose Bay Health & Rehab Center, Montrose
- Rehab First at McGuffey Healthcare, Gadsden
- South Hampton Nursing & Rehab Center, Owens Cross Roads
- Southland Nursing Home, Marion
- Washington County Nursing Home, Chatom
- Westside Terrace Health & Rehab Center, Dothan
Alabama nursing home receiving the Workforce Satisfaction Award:
- Burns Nursing Home, Russellville
- Magnolia Haven Health & Rehab Center, Tuskegee
- Marshall Manor, Guntersville
- Orchard Health Care Center, Hayneville
- Twin Oaks Rehab & Health Care Center, Mobile
Nationally, the 2012-2013 award recognizes 628 nursing home, assisted living, and independent living communities that have made a commitment to continuous quality improvement and have successfully made quality a priority to better serve the needs of their customers and employees. The customer award was earned by 395 organizations while 233 received the workforce award.
About National Research Corporation: For more than 30 years, National Research Corporation has been at the forefront of patient-centered care. Today’s the company’s focus on empowering customer-centric healthcare across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders. My InnerView programs are the premier solutions to help improve quality, resident and family experiences, and employee engagement for skilled nursing homes, assisted living communities, independent living communities, and continuing care retirement communities. This integration of cross-continuum metrics and analytics uncovers insights for effective performance improvement, quality measurement, care transitions, and many other factors that impact population health management.
