Twenty-eight Alabama Nursing Home Association member centers received the 2018 Excellence in Action Award from NRC Health. The award recognizes organizations that achieve the highest overall resident or employee satisfaction scores in the NRC Health database–the largest source of long-term care and senior living satisfaction metrics in the nation.

The winners are:

Customer and Workforce Satisfaction Excellence in Action Awards Winners:

Workforce Satisfaction Excellence in Action Award Winners:

Customer Satisfaction Excellence in Action Award Winners:

“It’s NRC Health’s great pride to partner with organizations that show such a strong commitment to service,” said Helen Hrdy, Senior Vice President, Customer Success. “Their sense of mission, and their ability to realize a compassionate vision of care, has elevated them to peak performance in the long-term care and senior living industry. They couldn’t be more deserving of this award, and we’re thrilled to commend and congratulate them.”

To qualify for the award, nursing homes must have conducted a customer and/or workforce satisfaction survey in 2017. Winners must also have received a minimum of 10 responses (achieving a response rate of at least 30 percent), and must have ranked within the top 10% of positive responses to one of two questions: “What is your recommendation of this facility to others?” or “What is your recommendation of this facility as a place to work?”

Click here to download the 2018 Excellence in Action Award fact sheet.

About NRC Health

NRC Health post-acute customer experience solutions help improve quality in all long-term care and short-term stay settings, including skilled nursing homes, assisted living communities, independent living communities, and continuing care retirement communities. NRC Health is headquartered in Lincoln, Nebraska. For more information, visit www.nrchealth.com.