MONTGOMERY –The Alabama Nursing Home Association and its member facilities are keeping their residents and families satisfied at a rate that exceeds the national average. That’s according to a report by National Research Corporation’s My InnerView Customer Satisfaction Survey.
In 2013, 91% of residents gave an overall rating of excellent or good, and 92% said they would recommend their facility to others. The national average for both categories is 88% according to My InnerView’s data.
Alabama nursing home resident overall satisfaction and recommendation to others.
In addition, 90% of families have stated they were satisfied and willing to recommend their loved one’s facility to others. My InnerView reports that 88% is the national average for both categories.
Alabama family member overall satisfaction and recommendation to others.
“Our number one priority is keeping our state’s elderly population healthy, engaged, and safe,” Alabama Nursing Home Association President Frank Brown said. “We are thankful this data supports the fact that we are providing an environment that engages employees to provide high quality healthcare that residents can thrive in and families can feel good about.”
Nine years ago, the Alabama Nursing Home Association and its members embarked on a journey to improve customer satisfaction and provide residents and families an outlet to give their perspective and feedback of skilled nursing care centers. The numbers have been steadily improving since partnering with National Research to field surveys using the My InnerView customer satisfaction survey and related products.
“National Research is honored to work with such outstanding organizations who truly understand how important it is to make a difference and provide the best care for their residents and families in Alabama,” said Mary Oakes, senior vice president of post-acute for National Research. “The Alabama Nursing Home Association gets it—their improvement efforts and all the work they do is coming to fruition and the results are well-deserved. Alabama is also setting a new benchmark for other states to provide the same quality of care our seniors deserve.”
About National Research Corporation
For more than 30 years, National Research Corporation (NASDAQ: NRCIA and NRCIB) has been at the forefront of patient-centered care. Today, the company’s focus on empowering customer-centric healthcare across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders.
Recognized by Modern Healthcare as one of the largest patient satisfaction firms in the U.S., National Research is dedicated to representing the true voice of patients and other healthcare stakeholders. My InnerView by National Research helps improve quality, resident and family experiences, and employee engagement for skilled nursing homes, assisted living communities, continuing care retirement communities, and independent living communities.
National Research is headquartered in Lincoln, Nebraska. For more information, call 800-388-4264, write to info@nationalresearch.com, or visit www.nationalresearch.com.
Editor’s Note: This article was written based on a My InnerView by National Research Corporation press release issued June 18, 2014. Click here to view the full press release.
