The Alabama Nursing Home Association (ANHA) is celebrating a decade of improvements in nursing home resident and family member satisfaction.
As the infographic illustrates, nursing home resident satisfaction levels have increased 15% since 2005. Family member satisfaction with the care their loved one is receiving has increased 20% in the past 10 years. Alabama continues to exceed the national average in these key measures of resident and family satisfaction and engagement.
ANHA and its members embarked on a journey 10 years ago as a voluntary initiative to improve customer satisfaction and provide residents and families an outlet to give their perspective and feedback of skilled nursing care centers. The numbers have been steadily improving since partnering with National Research to perform independent field surveys using My InnerView products.
About National Research Corporation:
For more than 30 years, National Corporation (NASDAQ: NRCIA and NRCIB) has been at the forefront of patient-centered care. Today’s the company’s focus on empowering customer-centric healthcare across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders.
National Research is dedicated to representing the true voice of patients and other healthcare stakeholders. This integration of cross-continuum metrics and analytics uncovers insights for effective performance improvement, quality measurement, care transitions, and many other factors that impact population health management.
For more information, write to info@nationalresearch.com, or visit www.nationalresearch.com.
About Alabama Nursing Home Association:
The Alabama Nursing Home Association (ANHA) was established in 1951 as a statewide network of professionals dedicated to providing excellence and quality care for Alabama’s elderly in need. ANHA has since become a strong voice for long term care. As the oldest long term health care association in the state of Alabama, ANHA reflects a strong network of long term care facility owners, operators and administrators. ANHA represents approximately 93% of Alabama’s long term health care. Alabama nursing homes licensed by the State of Alabama are eligible for membership in the Alabama Nursing Home Association.
Editor’s Note: The Alabama Nursing Home Association and My InnerView by National Research Corporation announced the results for the 2014 Customer Satisfaction Survey on April 21, 2015. Click here to read that article.
