Englewood Health Care Center is building an impressive track record of providing high quality health care. The skilled nursing care center earned a perfect score on its latest government inspection. The 2016 result joins perfect scores in 2010, 2011 and 2014.
The string of success is attributed to three things: communication, customer service and staff development. The common thread is Englewood’s 130 employees.
“Our staff tries to communicate expectations and make sure patients and families are happy with the care that we provide,” Englewood Health Care Center Administrator Keith Baggett said. “We want families to be involved with the decision making, and understand their loved one’s medical care. We want to set true expectations and follow through. You have to make sure you accomplish what you promise residents and families. Basically, we do what we say we will do.”
Achieving four perfect scores in six years is no small task. This year, a team of four inspectors from the Alabama Department of Public Health spent four days reviewing everything at Englewood to make sure the center met all of the federal government’s 140 plus criteria for nursing home care.
“The surveyors go through all of our nursing procedures and observe medication passes, wound care, and more,” Baggett explained. “They go through and make sure that we’re following all of our policies and the regulations that are set forth by the state and federal government. They also go through all of our dietary department making sure we’re meeting all of those regulations for food temperature and sanitation. They look at our activities department to make sure our residents have meaningful activities. They also want to see if your residents and families are happy with the care they’re getting.”
After the intensive review, inspectors declared Englewood to be “deficiency free.” Deficiency free is the term inspectors us to signify that a center meets all of the federal government’s nursing home regulations.
“It feels great!” Baggett said of his center being declared deficiency free. “It just punctuates how well your staff provides care for your residents throughout the year. It makes the staff feel that all of the hard work and everything they do all year long is recognized. And that we are providing excellent care to our residents.”
Baggett says it’s important for consumers to know that nursing homes are the only health care provider in Alabama that is inspected each year. He also offers advice on how to compare the quality of care at nursing homes.
“Families should do their research to see how a nursing home compares to others in the same area,” Baggett said. “Nursing Home Compare is a great tool for families that are looking to pick the best nursing home in their area based on the quality of care that the nursing home provides.”
About Englewood Health Care Center:
Englewood Health Care Center, a part of Crowne Health Care, is an 87-bed skilled nursing care center located in Monroeville. Keith Baggett is the Administrator, and Shelia Daily is the Director of Nursing. The center offers long-term health care services and comprehensive rehabilitation through The Cedars at Englewood. The Cedars at Englewood consists of 10 rehab suites that each contain a kitchen, bathroom, laundry and living/dining area.