Thirteen Alabama nursing homes earned the 2013-2014 Excellence in Action award from My InnerView by National Research Corporation.

This honor recognizes long term care and senior living organizations that achieve the highest levels of satisfaction excellence, as demonstrated by overall resident or employee satisfaction scores that fall within the top 10 percent of the My InnerView product database, the largest in the U.S.

All of the winners are members of the Alabama Nursing Home Association.

The winners are:

Customer and Workforce Satisfaction Excellence in Action Award Winners:

Workforce Satisfaction Excellence in Action Award Winner:

Customer Satisfaction Excellence in Action Award Winners:

“We are very honored to award these exemplary organizations for their excellent quality of care, resident experiences, and staff engagement, as recognized by their customers and employees,” said Mary Oakes, Vice President of Post-Acute at National Research. “Every day, these providers are making a difference in the lives of residents and caregivers across all facets of the long term care and senior living spectrum to ensure they are receiving the utmost quality of care. We congratulate our clients for taking the proactive initiative to measure quality by listening to the feedback of their customers and caregivers.”

To qualify for the Excellence in Action award, nursing homes, assisted living facilities and independent living communities must have:

  • completed a customer or workforce satisfaction survey in 2013;
  • achieved a minimum of 10 responses with a minimum 30 percent response rate;
  • scored in the top 10 percent of qualifying facilities on the question “What is your recommendation of this facility to others” or “What is your recommendation of this facility as a place to work?” in terms of the percentage of respondents rating the facility as “excellent.”

Click here to download the 2013-2014 Excellence in Action Award fact sheet.

About National Research Corporation:

For more than 30 years, National Research Corporation has been at the forefront of patient-centered care. Today the company’s focus on empowering customer-centric healthcare across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders. My InnerView programs are the premier solutions to help improve quality, resident and family experiences, and employee engagement for skilled nursing homes, assisted living communities, independent living communities, and continuing care retirement communities. This integration of cross-continuum metrics and analytics uncovers insights for effective performance improvement, quality measurement, care transitions, and many other factors that impact population health management.