From left to right: Maintenance Director James Charleston, Director of Nursing Rhonda Lloyd, CNA Kimberly Mott, LPN Charge Nurse Dana Beck, CNA Tammy Cole and Restorative CNA Elaine Allen.
“It was a good process, and all of our staff supported each other and worked together,” Woodhaven Manor Administrator Brandon Taylor said of the inspection process. “I believe they could see that our employees are genuine and do everything they can to provide high quality care for everyone who lives here.”
The annual review each nursing home undergoes is an incredibly detailed process. The inspection team reviews medical charts, examines the operation of every department and interviews residents and employees. Everything the inspectors find is compared to the federal rules and regulations governing nursing homes to make sure its meets the standards.
“They’re very detailed and want to make sure we are doing what we say we are doing,” Taylor explained. “They review care plans to address the quality care for each resident. They make sure we have a very clean environment. They want to know that we’re offering the meals the residents want. The list of things they look at goes on and on.”
While having a team inspect every part of a nursing home every year is stressful, Taylor says it’s worth it because of the transparency it provides to the residents and their family members.
“It shows we’re focused on quality and providing the best care,” Taylor said. “It provides accountability and gives families peace of mind that their loved one is in a place that is held to a very high standard.”
Of course, meeting that high standard takes a team of dedicated employees. Taylor says the Woodhaven Manor staff was the key to earning the “deficiency free” designation.
“Our staff constantly takes part in quality assurance to address a resident’s concern or to identify areas where we can improve,” Taylor said. “We’re fortunate to have a very good team that has a desire to do the very best.”
Woodhaven Manor is Home to Ms. Alabama Nursing Home 2015
Woodhaven Manor resident Sylvia Holland is Ms. Alabama Nursing Home 2015. During her year of service, Ms. Holland spoke to health care management students at the University of Alabama at Birmingham, toured nursing homes, a medical supply warehouse and a long-term care pharmacy.
Click here for more information about the Ms. Alabama Nursing Home Pageant.