Hard work, dedication and commitment are three ingredients in the recipe for success at a Ridgeview Health Services.
The staff of the Jasper-based skilled nursing care center knows it has a winning recipe because the Alabama Department of Public Health declared the center “deficiency free.” “Deficiency free” means the center meets all the state and federal requirements for nursing homes.
“We had tears of joy because it was recognition that all the hard work we put in paid off,” said Ridgeview Health Services Administrator Kara Holland while recalling when her staff first learned the news. “We always feel in our hearts that we are deficiency free, and we want to provide the best care. This news was an acknowledgement of that.”
This achieve is no small feat. According to the American Health Care Association, only 8.3% of Alabama’s 229 nursing homes were declared “deficiency free” as of July 31, 2017. Holland quickly credits her staff as the reason Ridgeview is a member of this group.
“Our philosophy is ‘you do every day what you’re supposed to do,’” said Holland. “You do every day what you’re supposed to do, and treat each person as if they were a member of your family. Our staff is committed to the philosophy and collaborates to get the job done.”
Federal law requires annual inspections of nursing homes. The process is carried out by a team of trained inspectors from the Alabama Department of Public Health. The inspections are unannounced and take days to complete because so much is covered.
“The inspectors literally look at everything in the building,” Holland explained. “They look at all the medical care delivered, cleanliness of the facility, infection control, dietary, activities, social services and more. They review every aspect of the care you provide in the facility during the year.”
Adds Director of Nursing April Key, RN, “They also focus on personalized resident care, and conduct several interviews with residents and staff. They also review medical charts to ensure we properly assess the individual needs of each resident and document how we are meeting those needs.”
Holland feels this high level of accountability can give families a peace of mind when their loved one lives at Ridgeview Health Services.
“Our doors are always open,” Holland said. “We’re out and about in the building and strive to treat each person as if they’re our own family member. The best compliment is when someone says, ‘It feels like family here.’”
About Ridgeview Health Services
Ridgeview Health Services is a 148-bed skilled nursing care center located in Jasper, Alabama. It offers rehabilitation, long-term care and specialized care for people diagnosed with Alzheimer’s and/or dementia.